Workmanship Guarantee

Cycle Tech UK guarantee all our work with our Common Sense warranty. You expect a job to be done properly and our parts to be suitable for the job and last a reasonable amount of time, as is your right. Therefore if there is any aspect you are unhappy about, then get in touch and we will discuss how to resolve your issue amicably. Similarly, we would not expect you to ask us to be responsible for damage caused by accidents, carelessness, tampering and off-road excursions.

Cycle Tech UK warrant that their work will be done to a professional standard and any defective work will be corrected free of charge to the customer. Work will be guaranteed for 90 days, subject to appropriate use. The warranty does not apply to abnormal wear and tear.

From experience, bikes that retail for £200 or less often have poor quality components. The result of failure of important components such as brakes, gears and pedals can lead to a loss of control leading to life-threatening situations and as such may not be safe to use on public roads, especially if given rough treatment as is typical with young people. If presented with a bike where we can see poor quality components, we will advise you of the limitations of the bike and where appropriate recommend upgrades.

Good mechanics take their time with customer’s bikes, they do not rush procedures and they make sure to perform each step carefully. That means they will not be able to handle large number of customers. Good mechanics also get good referrals because they do an excellent job and make people feel good. Their diary quickly fill's up, since there are few good mechanics. Solo mechanics do not over book in jobs per day as they are not rushing from one customer to the next. Good mechanics care about the customer’s bike, you will be able to feel it when you ride your bike. 
Beyond good mechanics there are great mechanics, yet even they can make mistakes, they are human and bicycle mechanics is an art where it may take several visits to perform certain procedures. A good mechanic will advise, keep the customer informed and make any recommendations. 
To minimize any issues and fix your bike first time, a mechanic requires the customer to be present, especially if a new customer, to talk though work required, to be able to diagnose any symptoms and authorise any work that requires new parts or stripping down for further investigation. Good mechanics will be qualified to the industry standard, have liability insurance, correct tools, carry stock and have wholesale accounts of good quality parts suitable for your bike.

Good bikes are not necessarily the expensive bikes, as these bikes maybe made for speed and not durability. With parts made to be light weight, derailleur gears that are being made too extreme for there use and where cyclists are expecting to much out of them. The way a rider changes gear and use of extreme gears can add rapid wear to components. Carbon bikes with a heavy rider of more than 14 stone is going to increase the bike to flex along with light weight wheels that are built with less spokes and spoke patterns that not built for heavy riders.
Your expectations maybe to high for riding bicycles, that will go on forever without having any problems and with maintenance that is just spraying a bit of oil!
Maybe parts don't seem to last as long as they use to or bikes/components are not built/made fit for purpose. A bicycle is a mechanical item that needs constant care, maintenance to perform well and you don't expect to work correctly with the drive chain gummed up with over oiling and dirt. 

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