Terms Of Business

Welcome to our terms of business and the service we offer page.

Thank you for coming to this page, Martin Wilkins founder & owner of Cycle Tech UK feel's it is very important you take your time and read everything on this page and if you don't understand anything please talk to us or email me directly. I have also added links to offer more information. martin@cycle-tech.co.uk 


Each Cycle Tech UK member is an independent business, please see your local Cycle Technician website for their terms of business.
Payment Terms and conditions: 
  • Prompt payment in full requested at the time of invoice.
  • Any parts remain the property of  the Cycle Tech UK member until paid in FULL
  • Cycle Tech UK accept Cash, and direct payment by BACS
  • Cycle Tech UK doe's not accept Payments by Cheque 
  • For other payments, please contact your local Cycle Technician
  • Any parts specially ordered must be paid in full beforehand and cannot be returned for credit.

Appointments:


Due to the nature of the business, and keeping on time for appointment's, there is a chance of running late. Cycle Tech UK members will do their up-most to keep you informed.  


Workmanship Guarantee:

Cycle Tech UK guarantee all our work with our Common Sense warranty. You expect a job to be done properly and our parts to be suitable for the job and compleated in a reasonable amount of time, as is your right. Therefore if there is any aspect you are unhappy about, then get in touch and we will discuss how to resolve your issue amicably. Similarly, we would not expect you to ask us to be responsible for damage caused by accidents, carelessness, and off-road excursions.


Cycle Tech UK members warrant that their work will be done to a professional standard and any defective work will be corrected free of charge to the customer. Work will be guaranteed for 90 days, subject to appropriate use. The warranty does not apply to abnormal wear and tear

From experience, bikes that retail for £200 or less often have poor quality components. The result of a failure of important components such as brakes, gears, and pedals can lead to a loss of control leading to life-threatening situations and as such may not be safe to use on public roads, especially if given rough treatment as is typical with young people. If presented with a bike where we can see poor quality components, we will advise you of the limitations of the bike and where appropriate recommend upgrades.

Working conditions:

The Cycle Tech UK mechanic will carry out all work with the minimum disruption to the customer. However, it is the customer’s responsibility to ensure that there is a suitable and safe place to work on the bike. If no suitable premises are available, Cycle Tech UK reserves the right to make an additional charge for the carriage of the cycle to a suitable place of work.
Where the service is required to be carried out indoors, the mechanics will take reasonable precautions to protect any floor coverings, decorations, and furnishings from damage.
The workplace provided must be free from children and animals to avoid any accidents or injuries.
The mechanic is not obliged to offer any service in a place where there is a Health and Safety risk.

Everyone wants their bike fixed and back on the road as soon as possible, with modern bicycles fast becoming more technical, please book ahead. 
Recommend: booking in 2 weeks before a cycle event with a follow-up adjustment of brakes, gears and any tyres to be fitted a few days before the big ride. 

Work carried out in a reasonable timescale:
To minimize any issues and fix your bike first time, a mechanic requires the customer to be present, especially if a new customer, to talk through work required, to be able to diagnose any symptoms and authorise any work that requires new parts or stripping down for further investigation.
  • The 34 point M-Check is designed to provide the customer with complete peace of mind and allows us to highlight potential wear and tear issues with the bicycle that need to be addressed immediately or in the future.
  • We will ask what performance issues may be having with brakes and gears? Any unusual noises coming from the bike when pedaling or freewheeling or braking or changing gear? When the bicycle was last serviced and type of riding?
  • Once checks are completed: discuss with the customer by going over the results and determine the service type to be performed.
  • We will advise whether work is urgent and gain approval for any work to be carried out on the day. Alternatively, we will advise of any items to keep an eye for the future or requires replacing at a certain time or mileage.
  • If difficult diagnostics are needed: A second diagnosis of a more thorough inspection will be carried out as soon as possible, to identify service procedure, tools and parts. The goal is to identify the fault, prepare an estimate for the customer of the additional work and any parts and ask for approval. Then order parts if not in stock or any special order items as soon as possible and schedule in the additional work and keep the customer updated with a completion date.
  • In the busy months, our suppliers may be out of stock of certain items, that will delay your bicycle being fixed. We will keep you updated. 

"We do not give estimates without first seeing your bike. “Been a while since your bike was last serviced? then a 5-minute adjustment can turn into a 5-hour overhaul”


Good mechanics take their time with customer’s bikes, they do not rush procedures and they make sure to perform each step carefully. That means they will not be able to handle a large number of customers. Good mechanics also get good referrals because they do an excellent job and make people feel good. Their diary quickly fill's up, since there are few good mechanics. Solo mechanics do not overbook in jobs per day as they are not rushing from one customer to the next. Good mechanics care about the customer’s bike(s), you will be able to feel the difference when you ride your bike after it's been serviced. 
Beyond good mechanics there are great mechanics, yet even they can make mistakes, they are human and bicycle mechanics is an art where it may take several visits to perform certain procedures. A good mechanic will advise, keep the customer informed and make any recommendations. 
Good mechanics will be qualified to the industry standard, have liability insurance, correct tools, carry stock and have wholesale accounts of good quality parts suitable for your bike.

Good bikes are not necessarily the expensive bikes, as these bikes may be made for speed and not durability. With parts made to be lightweight, derailleur gears that are being made too extreme for there use and where cyclists are expecting too much out of them. The way a rider changes gear and use of extreme gears can add rapped wear to components. Carbon bikes with a heavy rider of more than 14 stones are going to increase the bike to flex along with lightweight wheels that are built with fewer spokes and spoke patterns that not built for heavy riders.
Your expectations may be too high for riding bicycles, that will go on forever without having any problems and with maintenance that is just spraying a bit of oil! 
Maybe parts don't seem to last as long as they use to or bikes/components are not built/made fit for purpose. A bicycle is a mechanical item that needs constant care, maintenance to perform well and you don't expect to work correctly with the drive chain gummed up with over oiling and dirt. 


Invoice and report
Every job Cycle Tech UK carry out you will be given an invoice, this will also include any additional work we may see; under Technicians Report. For a full report, your bicycle(s) would need to be in for a Service or a Bicycle MOT check. For example; if you come to us for an inner tube or a gear adjustment (2 of the most common repair work we carry out) we will not always see any other faults with your bicycle and Cycle Tech UK are not responsible with these unreported faults with your safety or any damage caused. Cycle Tech UK do care for your safety and the safety of your families bicycles, but without full inspections and your understanding of mechanics it causes a grey area of responsibility; please read Workmanship Guarantee below for full information.  

Many facts to consider; Some customers who bring bikes in for repair sometimes request one specific job to be done. If the Cycle Technician has carried out a certain job and notice other issues with the bike. This is a polite notice of defect(s) or safety issues on your bike that we consider requiring attention and/or even dangerous:- The other is where the 
Cycle Technician have carried out specifically requested work. This States: - This is a polite notice that we have carried out the work to your bike you have requested. No further inspection of the bike has been carried out so there may be other Faults/defects not noticed.
The customer signs the completed invoice, advice has been given over the phone or by email/text. There are many more items to consider and issues that have not been listed on this page, if you don't understand anything please ask. 
Storage: If Cycle Tech UK carry out work in our workshop and need to store your bike(s) and this has not been arranged first or that Cycle Tech UK have to store your bike(s) after work has been completed and you have been notified. There will be a daily charge of £20.00 per day for up to 28 days when Cycle Tech UK have the right to dispose of your bike(s) It's also unfair for customers who are waiting for their bike to be repaired and space has been taken up! Your Cycle Technician will contact you to advise in advance in an email or by phone. 

See price menu & what's included in a service: www.cycletechuk.com/p/price-menu

Complaints:

Step 1: It's important that you complain first to the business you're unhappy with – and give them a chance to look into your problem. They have eight weeks to do this. We can help by contacting the business for you and telling them about your complaint.


Step 2: Ask us to look at your complaint. If you're not happy with how the business has dealt with your complaint, you can ask us to look into it for you. But the business you're unhappy with has eight weeks to look into your complaint first – before we can investigate your case.




Office hours Monday to Friday 9am to 5pm


There may be times that Cycle Tech UK need to amend these terms and conditions. On the rare occasion that this happens, Cycle Tech UK reserves the right to amend these terms and conditions without notice. It is the responsibility of the customer to ensure they understand the latest terms and conditions.